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The simplest is often to meet one of our partners. You can also send us a message.

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For example: a weekday morning, at our office in Antwerp or by phone.

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Data sub­mit­ted via this form are pro­cessed in ac­cord­ance with our pri­vacy state­ment.

Complaints

In the event of a com­plaint, the Cli­ent may con­tact the Bank by post or by e-mail:

Van Put­lei 74/76
2018 Antwerpen
e-mail: complaints@vandeput.be

The Bank will en­deav­our to re­spond to the com­plaint as quickly as pos­sible and will act di­li­gently to find a sat­is­fact­ory solution.

If the Cli­ent is not sat­is­fied with the solu­tion pro­posed by the Bank, the Cli­ent may refer the mat­ter to Om­budsfin – Om­buds­man in fin­an­cial services:

North Gate II, Boulevard du Roi Al­bert II, n°8, bte. 2
1000 Brussels
e-mail: ombudsman@ombudsfin.be
Tel.: +32 (0)2 545 77 70
www.ombudsfin.be

By us­ing this means of re­course, the Cli­ent does not waive the right to bring leg­al proceedings.

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